Knowledgebase
Troubleshoot an issue - settings - internet connection - extensions - toolbars, and feature issues,


Try entering a few words concerning your question or issue into the above search field. Most answers are already available within the Torch Help Desk. If not, please check one of the below relevant categories:


General issues and settings 
 - Audio is not working

 - Can't remove Torch as the default browser
 - Problems downloading files [Not Media Grabber or Torrent related]
 - Torch seems to use too much memory, RAM issues
 - Settings and bookmarks are gone
 - Why are the multiple instances of Torch.exe listed in the Windows Task Manager
 - Torch is opening multiple pages at start up
 - How to clear history or cache  [see more... Go to Troubleshooter > ]

Connection issues
 - Blank page. No Internet. Socket error. Connection error dialogs in general
 - Anti virus is blocking Torch
 - Proxy settings are not accessible [see more...  Go to Troubleshooter > ]

Installation or Uninstall issues
 - How to install Torch correctly
 - How to uninstall Torch correctly
 - How to uninstall and reinstall correctly
 - Can't change the installation path [see more...  Go to Troubleshooter > ]

Privacy,  Virus, Malware concerns or issues
 - URL address bar is showing history - how to stop this
 - How to change password or user
 - Advertising, popups, malware [see more...  Go to Troubleshooter > ]

Extensions, Toolbars, Add-ons, Plugins
 - How to enable or disable a toolbar
 - How to stop PDF files from opening in Torch
 - Can't find extensions settings
 - Toolbar is blocking the web page
 - Hola extension
 - Java is not loading or performing as expected
 - How to manage plugins
 - Flash, Shockwave issues
 - Ask.com 
 - Drag & Drop issues [see more...  Go to Troubleshooter > ]

Media Grabber
 - Why do two files keep downloading and what is an AAC format
 - Media Grabber will not activate when playing media
 - Downloaded media will not play or quality is much lower than expected
 - Change the file format   [see more...  Go to Troubleshooter > ]

Torrents
 - How to torrent
 - Downloaded files are incomplete or PART files
 - Torrents not downloading, stuck at 0, or pausing
 - Where are my torrents downloading to  [see more... Go to Troubleshooter > ]

 


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